What size should I buy?
If you’re not quite sure which size is right for you, please email us at firstname.lastname@example.org. Our Capes come in three sizes — Petite (fits up to a size M), Standard (fits from M up to an XL) and Plus (fits from XL up to XXXL). If you're in between sizes, reach out to us and we can customise your Cape to fit you as per your required size.
Our Kimonos and belts are free size.
Can I cancel my order?
We completely get it, we change our minds too! Once an order is placed, unless it hasn't been shipped we can cancel your order. Typically, items on stock are shipped the same day.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
How can I order a product that’s out of stock?
For items that are out of stock, you can see a Restock Notification button that says ‘Notify Me’ on the product page. By entering your email address, you can sign up to receive a restock notification from us as soon as the item is available again.
When will an out of stock item be restocked?
We usually restock every few weeks and assoon as the previous batch of orders is completed. Because the handcrafting process takes a few weeks, we wait until our earlier orders are ready before we start to take on any fresh orders. If you want to know exactly when a specific item will be back in stock, please reach out to us at email@example.com we can give you an estimated delivery date.
Once I order, can I change the colour of my order?
Yes you can, but only within 24 hours of placing the order (and if your order hasn't already been shipped). Please reach out to our team firstname.lastname@example.org we will be happy to help!
What forms of payment do you take?
We accept a variety of payments including Credit Card, PayPal, Amazon Pay, iDeal and Apple Pay.
Can I edit my shipping details after I have ordered?
Yes, however, you cannot edit your shipping details yourself. Please reach out to our team on email@example.com you wish to change/update your shipping details and we will do it on your behalf.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Flat shipping costs of €5.90 will apply, and will be added at checkout.
What are my shipping costs?
We offer worldwide shipping at a flat shipping fee of €5.90. On stock products are delivered with DHL Express and DPD within 2-5 days.
How long before my item is ready to ship?
All products (unless they state otherwise) are shipped within 24 hours after an order is placed. Do check the estimated delivery time in the product description.
Some items that are made to order can take a maximum of 4 weeks until it is ready. Email us at firstname.lastname@example.org if you have a question about a specific colour.
Where is my order?
You will receive a shipping notification with a tracking link as soon as your order has been shipped. You can also track your shipping using our Shipping Portal.
Which shipping carriers do you use?
Our products are shipped from our fulfilment centres in India and Netherlands.
All EU orders are sent from our Netherlands fulfilment centre using DPD or PostNL.
All Non-EU orders are sent from our India fulfilment centre using DHL express.
Do I have to pay customs duties?
Depending on the import duties of the country you live in, your might have to pay customs duties. UK customers do not have to pay an extra customs duties or taxes.
Typically customers residing in Canada, Switzerland, Norway, Russia pay duties in their respective countries. JULAHAS doesn't cover any customs duties; these will have to be borne by the customer.
What is your return policy?
We make your returns easy! All items can be returned within 15 days of receipt and must be in their original condition and packing. We don’t accept items that are washed, worn or damaged after purchase. We don’t refund shipping costs, custom-made orders, customs duties or gifts.
What is your exchange policy?
We make exchanges easy! All items can be exchanged within 15 days of receipt and must be in their original condition and packing. We don’t exchange items that are washed, worn or damaged after purchase. If you exchange your item for a lower value product, we will refund the difference. If you wish to purchase a higher value product, you will have to pay the difference in price.
Products and Sizing
What's the difference between Cape Daria, Celestial, Fusion and Cotton?
All 4 Capes are the same style and size but different in quality, colour and weight.
The Cape Daria is handcrafted from a thicker, heavier wool (550 grams) and uses colour blocks for variations in the design. It is priced at €149.
The Cape Celestial is lightweight, ultra soft (like Pashmina) and crafted from a finer wool (350gms). It comes in monochromatic uni colours and is priced at €139.
The Cape Fusion is also lightweight, ultra soft (like Pashmina) and crafted from a finer wool (350gms). It comes in colour-blocks with an embroidery detail on one side and is priced at €159.
The Cotton Cape is a medium weight (500gms) Cape that uses colour-blocks. It is handwoven from an extra soft cotton and can be washed in the machine on a normal cycle, unlike the other two Capes, which must be hand-washed.
All 4 Capes are different in colour, quality and weight but are equally versatile and multifunctional!
Do you customize Capes on request?
It is possible that you might be on the border of two sizes! If you want to change the placement of the armoles to make it wider or have it closer together, you can always get in touch. We offer a free customization option upon consultation for our petite and plus size customers before you place your order. Let us know by mailing us at email@example.com whether customization is an option for you and we will request more information from you about the desired distance between armholes.
What is the difference between JULAHAS Petite, JULAHAS Standard and JULAHAS+?
JULAHAS Petite is a recent addition to our collection upon request from our petite sized customers. The Petite Cape measures 115cmx155cm and the armholes are placed at a distance of 38cm. It fits from sizes XS-M.
JULAHAS standard is a comfortably large, one size cape (45"x65"/115cmx165cm) can be worn in 15+ innovative ways and usually fits up to size US 16 / EU 48. The stylish cape has armholes that measure around 30 cm or 11.5", so that it sits on the shoulders when worn, instead of slipping off.
JULAHAS+ is designed to fit from sizes L-XXXL and measures 115cmx 175cm/45"x69". The armholes are placed 54cm/21" apart and the slits are 36cm/14" long.
How does my JULAHAS Cape go from long to short?
Just FLIP your Cape upside down (180 degrees) to create a whole new style and make it go from the long way to the short way. It is as simple as that!
When worn long, the Cape looks like a jacket or dress. To make it short like a vest, FLIP IT around (turn it over 180 degrees) so that the long part goes on top and becomes a big warm shawl around your neck. With the Cape Daria, changing the length also changes the colour of your cape, because of the use of colours blocks.
My product has irregularities. Is that normal?
Weaving irregularities give the cape its unique character. This uniqueness comes from the handmade crafting from our team of talented artisans who create a single cape over weeks, using traditional crafting skills on a wooden handloom.
How often do you sell the Imperfects?
Our Imperfects are capes that are sold at markdown prices because they have more than the typical irregularities. We believe in a zero waste policy and offer our Imperfects for last two weeks at the end of each quarter.
How do I repair loops in the Capes?
The best way to repair or reduce the damage is by looking at the direction of the pulled thread and stretching it back in place. To do this hold your Cape a few centimetres on either side of the loop and pull until you see the thread sitting back in place. That should help reduce the damage or even repair it completely. You can also look at this How to Repair VIDEO.
If you need advice, do email us at firstname.lastname@example.org and we can offer our help.